From the beginning to the end, it was a great experience. Communication is key. I was informed every step of the way. Either in person, a phone call, text or email, my questions were answered and always told what was going on.
There are tons of Solar installers out there and I went through the process of contacting them and listening to “pitches”. I had 4 in home visits and multiple email offers. Rhody from Rising Sun was above my expectations. He listened to my needs and wants and communicated that to his team. A few companies did not listen. They tried to sell me on tax incentives, property value increase and incorrect energy savings. I was interested in sizing the system correctly, placement, and price per watt. He listened.
He was the only one of all the companies that sized my system just right. He took into account my home, property and my needs and came up with the perfect system. When I pressed other companies on the size of their solar bid, they eventually came back and said that Rising Sun did correctly size the system and they did not. Kind of scary when you are talking about an investment of such a large size. It would be like going to a dealership looking for a basic truck to haul some items and they try to sell you an F-350 SuperDuty. I am glad that Rhody knows his solar, listened to my needs and knew my home energy usage exactly. This is the reason I went with Rising Sun, but this is not where my fantastic experience stopped.
I was kept in the loop every step of the way. Communication about site visit and placement was key for me. I had an idea of where I wanted my ground system, but was unsure of how it would work. Desmond was able to walk my property with me and identify placement and ensure me of the success. I had drainage in the ground, a septic system and trees that he was able to help identify so that the install team would have no problems. It was exactly what I was looking for.
The install team was fantastic as well. I was communicated with when materials would arrive and when they would start the process. For something so large, to get it done in 3 days is amazing. It was done with care and precision. When you have a project in your mind and then when it is complete, sometimes it looks different. Not this. This system is exactly what I had envisioned. It was in the perfect place and it looks like it belongs there.
Along the way Rising Sun communicated with me effectively . WIth Megan, the project manager dealing with communication and addressing any questions. She was quick in responding and made sure everything ran smoothly. The President of Rising Sun also was available to call and email me to ensure my expectations were exceeded, and they were.
Whenever you make an investment of a large size it can be scary. I did my research, read a lot about solar and educated myself on everything I could. Again, still a little scared. Rising sun made the process a lot less scary. It feels good to have a company that is dedicated to their clients as well as solar energy. The process was no pressure, and more informative, if anything. They communicated every step of the way on everything that was happening. I trust Rising Sun and all of their employees. Trust is hard to come by with me, but they gained my trust and will continue to have it. Thank you to everyone at Rising Sun.