American Array Solar and Roofing

I recently had the pleasure of working with American Array Solar for a residential solar installation, and I couldn't be more satisfied with the experience. From the initial consultation to the final installation, their team displayed professionalism, expertise, and a genuine commitment to customer satisfaction. They offered a comprehensive range of services, including roofing and battery storage, and provided industry-leading equipment and warranties. The seamless installation process and outstanding customer service truly set them apart. Thanks to American Array Solar, I'm now enjoying significant savings on my electricity bills and contributing to a greener planet. Highly recommend!

To all potential customers, I am writing to express my deep dissatisfaction with the services provided by American Array. Based on my recent experience, I would definitely advise against recommending this company’s services to anyone. On December 18, 2023, I paid $1,000 to initiate a project with American Array company, under the assurance that if I chose not to proceed, I would receive a $400 refund. However, the subsequent events have been highly disappointing. First “technician” who visited the site appeared to have limited knowledge about solar systems, leaving many of my questions unanswered. He merely took several pictures and left without providing any valuable insights. Two months later, on February 20, 2023, another “technician” came for a site evaluation. He similarly took pictures and informed me that the electric panel needed an upgrade for a PG&E permit, quoting an additional $6,000 for the work. I requested a detailed work order, which stated that the $6,000 covered the replacement of the existing Main Service Panel, installation of a surge protector, labor, and all necessary City permits and inspections conducted by both the City and PG&E. However , on March 19, 2024, I received a letter stating that PG&E needed to inspect the panel and requested a $3,500 engineering advance fee, which was contrary to the detailed work order that indicated all necessary permits and inspections, including those by PG&E, were included in the $6,000 fee. In an attempt to resolve this, I contacted PG&E to understand these charges. PG&E, without any charge, conducted an inspection and shockingly informed me that the panel is an approved PG&E panel and does not require any changes at all. Given this discovery, it became evident that continuing with this company services would not be in my best interest. As a result, I decided to discontinue my association with American Array, despite incurring a $600 loss from the initial payment. This experience has been frustrating and unacceptable, highlighting a severe lack of transparency and professionalism on American Array part. I strongly urge potential clients to reconsider engaging with American Array.

American Array Solar recently completed a solar installation on our home's rooftop to provide energy for our household and charge our new electric vehicle. The project manager was extremely organized and provided clear and concise explanations of the design, ensuring it met all local regulations and utility requirements. They took care of all the paperwork effortlessly. The entire process, from initial design and permitting to final installation, was smooth and efficient. I'm very satisfied with the service, installation quality, and the overall cost. I highly recommend American Array Solar for their outstanding work.

I must say that I was very apprehensive when I signed up for roof replacement and solar installation. I had gone through the process of researching all of the alternative installers and chose American Array because they offered a very competitive price AND they were almost local. American Array met all of my expectations and surpassed most of them. The roofers were prompt and efficient and very likable. The men who installed the panels were also very methodical. The electrician, Nick, who installed the battery and completed the electrical work was very respective of the property and a true professional. The project manager, Mary, was very responsive and clearly on top of the entire project and stayed in touch until PG&E signed off on the installation. Needless to say, I am very pleased with American Array.

American Array Solar recently completed a solar installation on my home's rooftop, designed to power the house and charge our new electric vehicle. The project lead, was incredibly efficient and well-organized, providing clear explanations of the design and ensuring it met all local regulations and utility requirements. He managed all the necessary paperwork without any issues. The entire process, from design and permitting to installation. I am very pleased with the service, the quality of the installation, and the overall cost. I highly recommend American Array Solar for their excellent work.

I recently had my solar panels installed by American Solar Solutions, and I couldn't be happier with the experience. From my first inquiry to the final installation, their team was incredibly helpful and knowledgeable. Choosing a solar provider was daunting, but American Solar Solutions stood out for their transparency and professionalism. They patiently answered all my questions and provided clear, detailed information about the entire process. Their commitment to customer satisfaction is evident in every interaction. They not only delivered a top-quality product but also ensured I was fully informed and satisfied every step of the way. I can confidently recommend them to anyone considering solar energy. Emily Johnson