SolarTech

We selected Solar Tech for our solar installation amongst the seven solar quotes that we received on EnergySage. Solar Tech offered the best price on a SunPower X21 Equinox system (relative to the other premium system EnergySage quotes as well as other SunPower dealer quotes) with no haggling, which I appreciated. We also decided to do a main electrical panel upgrade, which they handled very well. The installation was quick, efficient, and performed with high craftsmanship. I believe that SolarTech offers the best value for a residential solar install in San Diego County, and I would highly recommend them.

Solar Tech was easy to work with and straight forward in communicating all the details of the project. I would recommend them to a friend (in fact I have). Also, their pricing was clearly the best for my project.

When we purchased our solar, we were assured that it would generate nearly 20kWh with the number of panels installed. We were also told the system would be monitored, & if any issues arose, the company would notify us & resolve them promptly. The installation was completed after Christmas 2024, & began producing energy for our home & sending excess power back to APS. Soon after being told the system was up & running, we received an email from the solar company stating they needed to return & install additional MCIs because our solar panels were producing more power than the system could handle. After this first repair, we were contacted again & informed that more MCIs would need to be added, as our system still was not performing as expected. Despite these interventions, we received a notification from Tesla that our PV string was out, indicating a significant issue with our solar production. We attempted to contact SolarTech multiple times to address this problem. On one occasion, a technician was sent out, but we discovered he did not have the proper certification to work on our system. Subsequently, workers returned to add MCIs once more. During this visit, we captured video evidence of the contracting manager instructing the crew to lie to us about a problem affecting six of our solar panels, telling them to claim the issue was fixed without disclosing the truth. Following this incident, we spoke with the service manager, scheduling manager, & contracting manager. They scheduled service appointments on six separate occasions, but each time, the crew failed to show up & did not call to notify us. After each missed appointment, we were never proactively contacted by the company; it has been up to us to call repeatedly & leave voicemails until someone finally responded. When we did reach someone, we were given excuses for the missed appointments & told we would simply have to wait until they could address our issue. Throughout this entire period, we have been receiving APS bills because our solar system has not been generating the energy we were promised & paid for. Despite informing the company of these ongoing financial impacts, we have not received the level of support or urgency that was promised at the time of purchase.

I experienced absolute disappointment with Solartech due to their outright job abandonment. While they swiftly installed the system, the project was left hanging, neglected. Despite my relentless attempts to obtain information on the RMA installation by SDGE, they remained shockingly unresponsive for weeks. I had to take charge and contact SDGE myself to ensure any progress. Out of nowhere, Solartech unexpectedly appeared for a city inspection after two months, even though the project wasn't close to being ready. This forced the inspection to be canceled. In a conference call with their VP of Operations, I learned that they blamed an employee's departure for the chaos. But internal issues should never justify their neglect of duty and customer care. We chose Solartech despite their not being the cheapest option, assuming we'd receive top-notch service. However, they massively let us down. Their offer of a mere $500 discount feels like a slap in the face for the hassle and inconvenience we've faced. And to add insult to injury, they left unsealed holes on our property, a clear sign of substandard workmanship that only amplified our dissatisfaction. Another significant issue was their failure to explain the solar panels and battery system, despite numerous inquiries. Promises were made time and again to provide crucial details, but they were never followed through. Solartech's negligence and false promises not only fell short but created a complete inconvenience and headache. Their inability to navigate internal changes without adversely impacting their clients is alarming. Considering the hefty price tag we paid, expecting quality service, we didn't even receive a deal. It's not worth the risk.

Installing solar with SolarTech was the BEST experience I could have asked for. The representative that we worked with was responsive whenever we had concerns and quick to help. We went to SolarTech to cut on our energy spend and the results were well beyond our expectations. We're basically only paying for gas now. I wish I would have installed solar sooner and I am SO GLAD that I installed with SolarTech.

Everything about our experience with SolarTech was easy. After some research into solar companies and solar options, we went with SolarTech. They have been in the business for some time, located in town, and our good friends personally know someone who works for them -- like we said "easy!". From their initial visit to pricing our options, EASY. From SolarTech scheduling the installation of the solar panels to upgrading our electric panel, EASY. From SolarTech having SDG&E scheduled to the city inspector signing off on the job, EASY. From showing us how things work in-person with the new equipment to online with the mySunpower app, EASY. And when I have questions, which I do, the people at SolarTech are friendly, knowledgeable and professional, saying often to "call whenever necessary" and "no question is too small". They were even ahead of schedule by over a month. Thank you SolarTech for making this so easy!