PacificSky Solar

Worst experience of my life. Most of the panels are in the shade. After a year I haven't saved any money on my electric bill. They don't return phone calls or respond to letters. Did not get the tax credit as promised.

They recently fixed some of the issues I had complained about in my previous review, so I am posting this to acknowledge that.

Pacific Sky, performed and did an excellent job at a reasonable price. They handled all the details from design though permitting, installation and close out. The electrical work was good and they mounted the panels in a way that will last for years. I am very particular about the work done on my house and I am a licensed architect so I know what is right and wrong. They did their work right.

The whole process went pretty smoothly and quickly so far. We signed the contract on June 29th. A smiley technician came by two days later. I sent in my deposit on July 10th thru my bank's Bill Pay. They got my HoA's approval on July 17th. Three nice guys came to install today (July 19th). Within 4 hours, everything was done neatly and nicely. Even the pipes are painted (using my leftover same-color paint), and all debris cleaned up. Within an hour, I was told the city inspector is scheduled for next Monday (July 22nd). Most communications were done thru emails and cell phone messages/calls. Everyone was quite courteous and extremely pleasant. It's difficult to ask for a better experience than this. I'll follow up later with my progress. ==================== PART #2: One hour before city inspector's arrival today (July 22nd), PacificSky sent in another guy to make sure everything is in order, including all necessary stickers on the pipes and panel boxes. He even set up a ladder for access to the roof. He also tried to make the life easier for the inspector by opening up: 1) the cover to the grounding box inside my garage, and 2) the cover to the junction box at solar panels. Then he stayed, for the full hour, to wait for the inspector. He said, if any problem is found, he'll try to fix it right away. Even if he cannot, he has the first-hand knowledge to report and send in the right guy. But the inspector was very impressed with the their work and sign up right at the spot. I'm totally impressed !!! ==================== PART #3 Around noon the next day (July 23rd), I got an Email from LADWP.com that a service request has been submitted, and an Electric Service Representative (ESR) has been assigned. ESR will review and process shortly and will typically respond within 5 to 15 business days. ==================== PART #4 On Aug. 11th (Sunday, 19 days after first DWP email), two guys from DWP showed up at my house without prior notice. They changed the meter, gave PTO (Permission To Operate) and left in just a few minutes. The PTO paper has no name or address. But an Email with address and meter number was sent to us about 4 hours later. The next day, PacificSky called for my Wi-Fi password to set up Enphase/Enlighten monitoring app. Enphase sent me an email the next day to activate the monitoring account. The app is such a wonderful tool to check how much solar power is produced each day. It works on computers and cell phones. My panels generated a total of 26.27kWh on that day !!! In the last 14 days, my 12-panel solar system produced an average of 24.9kWh per day (or 2.07kWh per panel per day). On the DWP's digital mater, I have code #74 displayed with "99884" which is 100,000 + Power_Used - Power_Produced. That means my solar system has produced 116kWh more than I consumed. I think this is because PacificSky has done a good job in designing and installing the system. In addition, we kept our past habit and only turn on AC when necessary. This extra energy should come in handy in the winter when solar would produce less and heater may be turned on (blower motor takes lots of power too). I'm a happy camper !!!

4 stars just because LADWP called out a Panel upgrade but that was not Pacifics doing, I bought my home with an unpermitted service panel unknowingly, As soon as we found out this company got the ball rolling and wasted no time to get everything completed for my family.

PacificSky under promised and over performed, I was pleasantly surprised at how smooth and swift everything went from contract signing to turning on my system,