Lunex Power Inc.

My experience with this company has been an absolute nightmare. The quoting process went smoothly in late July, and I was explicitly guaranteed that I would have PTO by January 1 so I could qualify for tax credits. Based on that assurance, I moved forward and completed the loan applications they provided. When the loan process began dragging on, I offered to switch to paying cash to keep things moving. They told me not to worry and assured me we were still on schedule. Eventually, they scheduled my installation for December 1. I was skeptical, but once again they insisted PTO would still happen on time. On 12/1, an install crew showed up for only half a day and installed just the battery. They couldn’t finish and said they’d come back. The solar installers claimed it was “too icy” to continue. They rescheduled for two weeks later — and then never showed up. From that point on, it was chaos. I called repeatedly. Sometimes they sent people who said they couldn’t complete the job by themselves. Other times they showed up without the proper equipment, or didn’t even know why they had been sent to my house. The week before New Year’s, I called and said very clearly that this was not going to be completed on time. At that point, they changed their story and told me PTO wasn’t even required for the tax credit — that installation alone was enough. I pushed back, pointing out that the system wasn’t even installed: the panels weren’t electrically connected and the battery wasn’t connected to my house. They promised to send someone else. The next day, I called again only to find out they were closed for winter break — with no warning. Just an email saying they wouldn’t be back until January 4. Fast forward to today (2/18). An inspection was scheduled, and once again, Lunex was a no‑show — leaving frustrated inspectors and, unsurprisingly, no progress. As of now, I still do not have PTO. This company repeatedly missed deadlines, sent unprepared crews, provided misleading information, and showed a complete lack of communication and accountability. If you care about timelines, professionalism, or actually getting a working system, do not do business with this company.

Lunex installed a great system at a better price. Very easy to understand. It's fun to watch consumption and savings in real time!

The good: Lunex sales team were very responsive, very competitive - the best quote and had a good loan system to finance the panels through climate first bank. The contractors coming to my house to work were all nice people, no issue with them, everyone was polite and got things done quickly. The bad: After I intially signed up, the customer service dropped in quality. I had to constantly email and nudge them to get the project moving. The owner to his credit helped push things along but it felt disorganised. For example I was having to tell people at the company what was happening and where we were at with the project. It did get done before the tax deadline but it seems that there is poor communication on Lunex's end and you have to email frequently for updates etc. Overall: Good value for money, you just need to keep on top of the project yourself.

This company was very fast and easy to work with until several panels on my roof were installed on the wrong portion of the house. I brought up the concern with 3 different people at the company. They all try to convince me that its okay and I should just live with the mistake. Now they told me they would talk to their higher ups in the company and set back to me with a solution. Its been months since I've hear from them and no responses to emails or texts. Apart from that the panels are ugly on the roof as they made no effort to hide the metal strut that attaches to the roof. Looking around at my neighbors solar panels I cant see the ugly metal structure only the sleek black panels.

Lunex Power made the switch to solar simple and stress-free. From the consultation to the installation, everything was handled professionally and on time. My system is performing perfectly, and I’m already seeing the savings. Highly recommend!

I am updating my original review that expressed my disappointment in the lack of communication from Lunex Power after my solar panels had been physically installed but not activated. After my initial review was posted, I was contacted by Will Garcia of Lunex Power. He was assigned to my account to get my system over the finish line and activated. Wow! What a difference. Will contacted me regularly by text and email to keep me updated. And, managed to get my system signed off and activated. I couldn't be happier with the level of service I received after Will was assigned to my account. And, I'm really happy with my solar panels.