At SolarCity, we believe in a better way to power homes and businesses at a lower cost while contributing to a cleaner planet.
Why SolarCity? We make it easy. Your experience is our top priority, starting the moment you contact us. Our team will take care of everything. Once scheduled, your solar power system installation can take as little as one day.
SolarCity is the nation's leading full-service solar provider for homeowners, businesses and government organizations—the first company to provide solar power system design, financing, installation and monitoring services from a single source.
We understand that the environmental impact of energy production is one of the greatest challenges that our planet will face in the near future, and are committed to doing our part to alleviate this impact.
Service area: Arizona, California, Colorado, Maryland, Massachusetts, New Jersey (via PA warehouse), New York, Oregon, Pennsylvania, Texas, Washington D.C.
The salesrep was not pushy, he answered all of our questions thoroughly.
Install crew was clean, respectful and very professional. We were kept updated through the entire quote to install process.
To add to the chorus of negative reviews of Solar City's aggressive/deceptive business tactics: On our first in-person meeting, the sales rep said that in order to work up a detailed proposal for my solar system, I'd have to sign a contract right away - which, he assured me, was completely changeable, nothing final; he knew that I was still gathering estimates from other potential installers, nothing here was binding, etc. When I, very stupidly, expressed willingness to sign, he flipped through the document on his computer to bring me straight to the places I was to sign, i.e. did not show me the whole contract (much less encourage me to read it); very exceedingly stupidly, I signed where I was told without insisting on seeing more. (I do not come off well in this story either, I admit.)
A few days later, I sent him an e-mail asking to change our next meeting to a later date, to which he agreed - adding, "Have you had time to fully read the contract you signed?" This struck me as both an odd thing to say in the context AND a good idea, so I went back and read it - and discovered that indeed, the contract could be changed or cancelled, but with a $250 fee if done more than 10 business days after being signed. To my mind, his failure to mention this fee in our initial meeting pushed his already-aggressive selling tactics into the realm of deception; even worse, he continued to pointedly not mention the fee even while changing the date of our meeting to past the 10-day window, thus ensuring that I'd have to pay $250 if I ended up wanting to cancel. In my first un-stupid act of the whole episode, I immediately cancelled the contract, and will have nothing more to do with them.
Since these aggressive/deceptive tactics are exactly what all the negative online reviews say about Solar City as a whole, it seems to me that this must be their corporate strategy - the sales reps are actively trained to do this sort of thing. I encourage everyone to avoid them, and spread the word - friends don't let friends get duped by Solar City!
They come across as great at first but after working with ten other companies for quotes, in the end it was the least professional person/company to work for. Their quote system is un-detailed and slow. Thomas Pham was highly unprofessional in the end once he found out I received other quotes... this is a big investment so of course I'd do that. "Real quotes only go to those who are 150% on-board. We are not in the business of giving quotes." Verbatim. I'm a professional CPA and understand what professionalism is; this is the least professional experience I've ever been through. Also, the quality of their solar panels are a joke. Go with a local company or Sunrun if you want a better experience and a much higher performing system. Their quote was a print screen with no detail and came 4 days later while most companies reply within a couple days. A joke - stay away.
Terrible customer service and sells representing still dealing with some damaged that was done after 6 months still not fixed.....
I was able to get my solar system installed before the Nevada Public Utilities Commission changed the rules for net metering. Solar City took care of everything and i was able to enjoy low energy bills all summer here in Vegas. They were professional every step of the way. I would not have changed a thing with my experience with Solar City.
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